TERMS & CONDITIONS
This website is directed solely at persons accessing the website from the Hong Kong Special Administrative Region ("Hong Kong").
By registering for the Roots Eatery ®’s Web Ordering or placing catering order by email or phone, you represent and warrant that you have the capacity to understand, agree to and comply with these Terms and Conditions. You should provide true, accurate and complete registration and ordering information. All information submitted to or received through Web Ordering will be treated in accordance with these Terms and Conditions.
As part of the registration process for Web Ordering, you will be asked to select a password and you will be responsible for all activities occurring under your username (email address) and for keeping your password secure. You shall be responsible for updating your registration information. Roots Eatery's reserves the right to refuse the registration of a potential customer, or to terminate the registration of any customer, for any reason whatsoever.
Product information, pricing and images available at Web Ordering are for reference only. Roots Eatery will make every effort to ensure that the prices and product information contained herein are correct. We reserve the right to vary prices and other product information without prior notice. Availability of products may vary. Customers should refer to prices and products quoted at the time of the confirmed order. Please alert us if you have any specific allergies, we do not guarantee that all the meal are free of allergens.
You will be liable for every Web Ordering’s order made under your username (email address) and agree to indemnify Roots Eatery for all claims arising from the actions of a person submitting any order using your username (including the unauthorized use of your email address by a third party). Roots Eatery’s cutoff time for ordering is 3 p.m., Monday to Friday. Roots Eatery accept changes in your order latest by 3 p.m. the day before your delivery is scheduled. After this cut off time, changes will not be accepted and the order will be made according to your original confirmed order.
Roots Eatery reserves the right to decline to accept any order we may, in our opinion, consider unreliable upon checking the user's history for that particular order.
Deliveries are available in selected areas of Hong Kong which are subject to change from time to time. You must notify Roots Eatery of a change to your delivery address before placing an order and if you fail to do so we will not be responsible for deliveries to an incorrect or outdated address.
Roots Eatery service may be delayed in the event of bad weather, traffic and/or uncontrollable conditions. Delivery service will remain unchanged if the Typhoon No. 8 or Black Rain Warning is cancelled at or before 8:00 a.m. of your scheduled delivery day.
If the Typhoon No. 8 or Black Rain Warning persists beyond 8:00am the day of delivery, no deliveries will be made for the day. Orders can be rescheduled for the following delivery day or another selected date by you.
Whilst Roots Eatery will use its best efforts to ensure that your order submitted through the Web Ordering service, or catering order are correctly and satisfactorily fulfilled, we reserve the right to decline to fulfill an order in whole or in part if we are unable to supply some or all items of an order because of unavailability or any unforeseen change of the products, or in the event of bad weather, traffic and/or any uncontrollable conditions.
Payment for products ordered through the Web Ordering shall only be made by credit card via our online shop. For all Web Ordering’s payment, you represent and warrant that you have obtained your credit card legally and have the capacity to enter into an online payment transaction. Your order cannot be revised or cancelled after completion of your Web Ordering online payment, unless as above provided. For all payment enquiries, please contact your credit card issuing bank.
Intellectual Property Rights
All contents of this website and the web or telephone ordering system, including, without limitation, audios, text, photos, graphics, icons, images and trademarks, are protected by copyright, trademark and other intellectual property rights owned or controlled by Roots Eatery and/or our affiliated companies or by third parties. All contents of this website and the Web Ordering are intended only for personal use. You may not copy, reproduce, upload, download, transmit, modify, alter, decompile, reverse engineer, decode, resell or distribute in any way the contents or any part of this website or the Web Ordering for any purpose without our prior written permission.
Use of Roots Eatery’s Web Ordering
You agree to abide by all applicable laws and regulations and are solely responsible for your acts or omissions in the course of your use of this website and/or the web and/or the mobile app ordering system. You agree not to (i) create a false or misleading identity of a user of the Roots Eatery ® web ordering service; (ii) interfere with another user's use and enjoyment of this website or Roots Eatery ® web ordering service; (iii) attempt to gain unauthorized access to Roots Eatery ® web ordering service or other accounts, computer systems or networks connected to that service; (iv) collect email addresses, passwords or other personal information of other users of the Roots Eatery ® web ordering service; (v) transmit, email or post any material that contains software, viruses or such programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or devices; (vi) reformat or frame any portion of this website or the Roots Eatery ® web ordering service system; or (vii) use this website or the Roots Eatery ® web ordering service in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Roots Eatery ® web ordering service system or our services.
Limitation of Liability
To the extent permitted by law, Roots Eatery disclaims any warranty of any kind, whether express or implied, in connection with the web, mobile app or telephone ordering system and your use thereof. To the extent permitted by law, Roots Eatery disclaims any liability for the accuracy, content or completeness of the information on this website, or for the reliability, operability, security or availability of the website and/or the web ordering service.
To the extent permitted by law, Roots Eatery shall not be liable for any direct, indirect, special, incidental, or consequential damages (including damages for loss of revenue, profits, goodwill or data) arising in contract, tort or otherwise (including negligence) out of any use of, or inability to use, this website or the Roots Eatery ® web ordering service, including (i) any errors, mistakes, or inaccuracies of contents of this website; or the Roots Eatery ® web ordering service (ii) any personal injury or property damage (including damage to computer or mobile device) of any nature whatsoever resulting from your access to and use of this website or Roots Eatery ® web ordering service; (iii) any unauthorized access to or use of this website or the Roots Eatery ® web ordering service and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from this website or Roots Eatery ® web ordering service; or (v) any bugs, viruses or the like which may be transmitted to or through this website or the Roots Eatery ® web ordering service.
In no event shall Roots Eatery be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature or causes beyond our reasonable control including, without limitation, internet failures, computer equipment failures, telecommunication equipment failures, electrical power failures, strikes, labor disputes, shortages of labor or materials, fires, floods, storms, explosions, acts of God or delays or non-performance by third parties.
These Terms and Conditions will be governed by and construed in accordance with the laws of Hong Kong, notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and Conditions.
We reserve the right to change the information, services and resources available on this website and to revise these Terms and Conditions by updating this posting at any time. If for any reason a court finds any provision of these Terms and Conditions to be unenforceable, the remainder of these Terms and Conditions will continue in full force and effect. The applicability of these Terms and Conditions shall survive any termination of your registration for the web and mobile app ordering system.
These Terms and Conditions are updated as of September 2017.
How to Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Roots Eatery Ltd
G/F, 15 Lung On Street,
Wan Chai, Hong Kong
+852 9882 9816